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please use the Coke as the company

Technological support is vital for the customer service desk. Remote support software helps to streamline a company’s customer support operations. The best remote support software is web-based, on-demand, secure, and user-friendly with the goal to provide excellent customer support.

  • Identify the remote support software used (past or present) at your company.
  • Prepare a brief PowerPoint presentation (3 slides with one paragraph each in your own words) aimed at convincing the service desk manager to invest in another form of remote support software.The slides should show the tangible and intangible benefits of remote support software to customers, the service desk team, and level two service providers.